Privacy Policy

Last updated: 23 August 2026

This Privacy Policy explains how TORE collects, uses, discloses, stores and protects personal information when you visit, communicate with, create an account on or make a purchase through the official TORE website.

This policy should be read together with TORE’s Cookie Policy, Terms of Service and other applicable store policies.

1. Business identity

The TORE online store is operated by:

Legal seller: Mr. Jaimin Mavjibhai Solanki, Proprietor of TORE
Trading name: TORE
Business address: 3, Shri Nand Nagar, Vejalpur, Ahmedabad, Gujarat 380051, India
Customer-support email: support@torekart.com
Customer-support phone: +91 99985 48868

In this policy, “TORE,” “we,” “us” and “our” refer to the business identified above.

2. Scope of this policy

This Privacy Policy applies to personal information collected through:

• The official TORE website and online store;

• Checkout and customer-account functions;

• Customer-support communications;

• Email, telephone, SMS or WhatsApp communications;

• Orders, payments, delivery, cancellation, return and refund processes;

• Product reviews, feedback, surveys and testimonials;

• Product-safety and adverse-reaction reports;

• Marketing communications; and

• Other TORE interactions that refer to this policy.

Third-party websites, applications, payment providers, courier providers and social-media services may maintain their own privacy policies.

3. Personal information we collect

Depending on how you interact with TORE, we may collect the following categories of information.

A. Identity and contact information

This may include:

• Full name;

• Billing and delivery address;

• PIN code;

• Email address;

• Telephone or mobile number;

• Customer-account information; and

• Other contact information supplied to TORE.

B. Order and transaction information

This may include:

• Products purchased or considered;

• Order number and order history;

• Product and variant details;

• Billing and delivery information;

• Payment status;

• Discounts and promotions used;

• COD eligibility;

• Delivery and tracking information;

• Cancellation, return, replacement and refund records; and

• Communications relating to an order.

C. Payment information

Payments may be processed by banks, payment gateways, UPI providers, Shopify-supported services or other authorized payment providers.

TORE may receive limited information such as:

• Payment status;

• Transaction reference;

• Payment method;

• Amount;

• Limited masked account or card information; and

• Fraud or verification results.

Complete payment-card credentials are generally processed by the applicable payment provider and are not directly stored by TORE.

For COD or other approved refunds, TORE may collect bank-account or UPI information reasonably required to issue the refund.

TORE will not ask customers to provide a UPI PIN, CVV, banking password or one-time password to process an order or refund.

D. Device and website information

TORE, Shopify and authorized service providers may automatically collect:

• IP address;

• Browser and device type;

• Operating system;

• Device or browser identifiers;

• Date and time of access;

• Pages and products viewed;

• Links selected;

• Referring website or campaign;

• Approximate location derived from technical information;

• Shopping-cart activity;

• Checkout interactions;

• Account or session status; and

• Cookie or consent preferences.

Further information is provided in TORE’s Cookie Policy.

E. Customer communications and submissions

We may collect information voluntarily provided through:

• Enquiries;

• Complaints and grievances;

• Product reviews and ratings;

• Survey responses;

• Testimonials;

• Photographs;

• Videos and unboxing recordings;

• Return or refund evidence;

• Product-safety reports; and

• Communications with customer support.

TORE will obtain appropriate permission before using identifiable customer photographs, videos or testimonials in separate public advertising campaigns.

F. Product-safety and health-related information

Where a customer reports an unexpected reaction or safety concern, TORE may collect information voluntarily provided about:

• Product and batch used;

• Method and frequency of use;

• Description and timing of the reaction;

• Allergies or sensitivities;

• Other products used;

• Relevant photographs; and

• Medical information or documentation the customer chooses and is lawfully entitled to share.

TORE will use this information only where reasonably necessary to investigate, respond to, document or comply with obligations concerning the report.

Customers should not provide unrelated or unnecessary medical information.

G. Marketing preferences

We may record:

• Whether a customer agreed to receive marketing;

• Preferred communication channel;

• Marketing interactions; and

• Withdrawal, unsubscribe or opt-out requests.

4. How we collect information

TORE may collect personal information:

• Directly from you;

• Automatically through cookies and similar technologies;

• From Shopify and applications connected to the store;

• From banks and payment providers;

• From courier, logistics and fulfilment providers;

• From customer-support and communication providers;

• From analytics, advertising and fraud-prevention providers;

• From social-media platforms when you interact with TORE; and

• From publicly available or legally permitted sources.

5. How we use personal information

TORE may use personal information to:

• Operate and maintain the website;

• Create and manage customer accounts;

• Process and confirm orders;

• Verify payment or COD eligibility;

• Prevent fraudulent or unauthorized transactions;

• Pack, dispatch, deliver and track orders;

• Communicate order and delivery updates;

• Process cancellations, returns, replacements and refunds;

• Respond to questions, complaints and grievances;

• Investigate product-quality or safety concerns;

• Maintain transaction, accounting and business records;

• Improve products, services and customer experience;

• Understand website traffic and performance;

• Personalize website content or recommendations;

• Request and manage product reviews;

• Send marketing communications where permitted;

• Detect, prevent and investigate security incidents or misuse;

• Comply with legal, regulatory and law-enforcement requirements;

• Establish, exercise or defend legal claims; and

• Enforce TORE’s policies and contractual rights.

TORE will endeavour to collect and process only the information reasonably necessary for the applicable purpose.

6. Consent and other permitted processing

Where consent is required, TORE may request it through:

• A checkbox;

• Cookie banner;

• Account or privacy setting;

• Subscription form;

• Written request;

• Electronic confirmation; or

• Another appropriate affirmative action.

By placing an order or requesting delivery, cancellation, return, replacement, refund or support, you provide information reasonably necessary to fulfil that request.

Consent for optional marketing or analytics is separate from information necessary to process an order.

TORE may also process information where reasonably necessary to:

• Perform or manage a customer transaction;

• Comply with law;

• Respond to an emergency involving safety;

• Prevent fraud or misuse;

• Resolve complaints; or

• Establish or defend legal claims.

7. Withdrawal of consent

Where processing is based on consent, you may withdraw that consent by:

• Using an unsubscribe link;

• Changing available cookie or privacy preferences;

• Following an opt-out instruction; or

• Contacting TORE.

Withdrawal does not make earlier lawful processing invalid.

TORE may continue processing or retaining information where required to:

• Complete an existing order or request;

• Maintain statutory or financial records;

• Prevent or investigate fraud;

• Resolve a dispute;

• Address a product-safety matter; or

• Comply with another lawful obligation.

8. Shopify

The TORE online store is hosted and powered by Shopify.

Shopify may process personal information to provide:

• Storefront services;

• Checkout;

• Customer accounts;

• Security;

• Fraud prevention;

• Analytics;

• Consent management;

• Order processing; and

• Other enabled Shopify services.

Shopify may process information using infrastructure and service providers located outside India.

You can learn more by reviewing the Shopify Consumer Privacy Policy.

Shopify’s independent consumer services may also be governed by Shopify’s own terms and privacy settings.

9. Shopify Network Intelligence

Shopify offers a setting called Shopify Network Intelligence and related enhanced services.

Where enabled, Shopify may process customer information across participating Shopify services to provide features such as:

• Fraud protection;

• Analytics;

• Personalization;

• Advertising measurement; or

• Other enhanced commerce services.

Whether these services apply depends on TORE’s Shopify settings at the relevant time.

Where required, TORE will maintain suitable privacy disclosures, consent controls and opt-out facilities when enabling or changing these services.

10. Disclosure to service providers

TORE may disclose relevant personal information to authorized service providers, including:

• Shopify and connected store applications;

• Banks, payment gateways and UPI providers;

• Courier, logistics, fulfilment and reverse-pickup providers;

• Third-party manufacturers, packers and laboratories;

• Email, SMS, telephone and WhatsApp communication providers;

• Website hosting, security and technical-support providers;

• Customer-support and review-management providers;

• Analytics and marketing providers;

• Fraud-prevention and verification providers;

• Accountants, auditors, insurers, consultants and legal advisers; and

• Other providers reasonably necessary to operate TORE.

Service providers should receive only the information reasonably necessary to perform the relevant service, subject to their contractual and legal obligations.

11. Courier and delivery disclosures

To fulfil an order, TORE may disclose information such as:

• Recipient name;

• Delivery address;

• PIN code;

• Phone number;

• Order or shipment reference;

• COD amount;

• Package information; and

• Return or reverse-pickup details.

Courier providers may contact customers by phone, SMS, WhatsApp or another available channel for:

• Address confirmation;

• Delivery coordination;

• Delivery attempts;

• COD collection;

• Reverse pickup; and

• Service updates.

Courier providers may also process information under their own privacy policies and legal obligations.

12. Manufacturer and product-safety disclosures

Where necessary to investigate a quality, batch or product-safety concern, TORE may disclose relevant information to:

• The product manufacturer;

• Packer or processor;

• Testing laboratory;

• Insurer;

• Regulatory consultant;

• Legal adviser; or

• Competent authority.

TORE will endeavour to limit the disclosure to information reasonably relevant to the investigation or obligation.

13. Legal and protective disclosures

TORE may disclose personal information where reasonably necessary to:

• Comply with applicable law;

• Respond to a lawful order or request;

• Cooperate with a competent regulator or authority;

• Investigate fraud or security incidents;

• Protect customers or other persons from harm;

• Enforce TORE’s rights and policies; or

• Establish, exercise or defend a legal claim.

Where legally permitted and appropriate, TORE will assess the legitimacy and scope of the request before disclosure.

14. Business transfers

If TORE is reorganized, sold, transferred, merged or succeeded by another business, relevant personal information may be transferred as part of that transaction.

Any successor should handle the information in accordance with applicable privacy obligations.

TORE will provide notice where required by law.

15. Sale and sharing of personal information

TORE does not sell customer personal information for direct monetary payment.

TORE may share information with service providers for operational purposes described in this policy.

Where analytics, advertising or Shopify enhanced services involve processing that applicable law defines as “sale,” “sharing” or targeted advertising, TORE will provide applicable consent or opt-out controls where required.

16. Cookies and similar technologies

TORE, Shopify and authorized service providers may use cookies, pixels, tags, local storage and similar technologies to:

• Operate the website;

• Maintain the shopping cart;

• Support checkout and customer accounts;

• Remember preferences;

• Protect against fraud;

• Measure performance;

• Understand website use;

• Personalize content; and

• Support advertising where enabled.

Further details, including cookie categories and preference controls, are provided in TORE’s Cookie Policy.

17. Marketing communications

Where permitted, TORE may send:

• Product announcements;

• Offers and promotions;

• Educational content;

• Cart reminders;

• Review requests; and

• Other marketing communications.

Marketing may be sent through email, SMS, WhatsApp or another channel for which TORE has an appropriate basis.

Customers may opt out by:

• Using the unsubscribe link in an email;

• Following an opt-out instruction;

• Changing available account preferences; or

• Contacting TORE.

Opting out of marketing will not prevent necessary transactional or service communications concerning orders, delivery, security, returns, refunds or customer-support requests.

18. Data accuracy

Customers should provide accurate, complete and current information.

Customers may update certain information through their customer account, where available, or contact TORE to request correction.

TORE is not responsible for delivery or communication problems caused by materially inaccurate or outdated information supplied by the customer.

19. Data retention

TORE retains personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

• Fulfilling orders;

• Providing support;

• Processing cancellations, returns and refunds;

• Investigating product concerns;

• Maintaining accounting and business records;

• Preventing fraud;

• Resolving complaints and disputes;

• Complying with legal obligations; and

• Establishing or defending legal claims.

Retention periods may vary according to the information, transaction, service provider and applicable legal requirement.

When information is no longer reasonably required, TORE may delete, anonymize or securely dispose of it, subject to lawful retention obligations and reasonable technical limitations.

Shopify and other service providers may maintain separate retention schedules.

20. Data security

TORE uses reasonable administrative, organizational and technical measures intended to protect personal information against:

• Unauthorized access;

• Loss;

• Misuse;

• Alteration;

• Destruction; and

• Unauthorized disclosure.

Measures may include:

• Access restrictions;

• Password controls;

• Secure service providers;

• Encrypted connections where supported;

• Software and platform security features; and

• Internal verification procedures.

No internet transmission, electronic-storage system or payment process can be guaranteed to be completely secure.

Customers are responsible for protecting account credentials and should report suspected unauthorized access promptly.

21. Personal-data incidents

Where TORE becomes aware of a personal-data breach or security incident, TORE may:

• Investigate the incident;

• Take reasonable containment and corrective measures;

• Work with Shopify or another affected provider;

• Preserve relevant records; and

• Notify affected individuals or competent authorities where required by applicable law.

22. International processing

Shopify and some service providers may process or store personal information outside India.

Where cross-border processing occurs, information may be subject to the laws of the country in which it is processed.

TORE will use providers and transfer arrangements it reasonably considers appropriate for its operations and applicable legal requirements.

23. Children’s privacy

The TORE website is not specifically directed at children.

Persons below 18 years of age should use the website or place an order only through, or with the involvement and consent of, a parent or lawful guardian.

TORE does not knowingly seek to use children’s personal information for behavioural monitoring or targeted advertising.

If you believe a child has provided personal information without appropriate parent or guardian involvement, contact TORE for review.

24. Privacy rights

Subject to applicable law and relevant exceptions, you may request to:

• Obtain information about personal data TORE processes;

• Access available personal information relating to you;

• Correct inaccurate or incomplete information;

• Update your personal information;

• Request erasure of information no longer required;

• Withdraw consent for consent-based processing;

• Opt out of direct marketing;

• Raise a grievance concerning personal-information handling; and

• Exercise another right available under applicable data-protection law.

Where legally available, you may also nominate another person to exercise applicable rights in the event of death or incapacity.

25. Verification of privacy requests

Before acting on a request, TORE may request information reasonably necessary to verify:

• The requester’s identity;

• Authority to act for another person;

• Relevant customer account;

• Relevant order; or

• Scope of the request.

TORE will not ask for a password, OTP, UPI PIN or CVV to verify a privacy request.

A request may be limited or declined where fulfilling it would conflict with:

• Applicable law;

• Statutory record retention;

• Fraud prevention;

• Product-safety obligations;

• Rights of another person;

• Dispute resolution; or

• Establishment or defence of a legal claim.

Where appropriate, TORE will explain the applicable reason.

26. Submitting a privacy request

Privacy requests may be submitted to:

Email: support@torekart.com
Recommended subject: “Privacy Request”

The request should include:

• Full name;

• Registered email address or phone number;

• Relevant order or account information, where applicable;

• Nature of the request; and

• Sufficient detail for TORE to identify the relevant information.

27. Third-party links

The TORE website may contain links to third-party websites, applications, tracking pages or social-media services.

TORE does not control the independent privacy practices of those services.

Customers should review the applicable third-party privacy policy before providing information.

28. Changes to this Privacy Policy

TORE may update this policy to reflect changes in:

• Business operations;

• Website functionality;

• Shopify features;

• Connected applications;

• Payment or courier providers;

• Data-processing practices; or

• Applicable law.

The revised version will be published with an updated “Last updated” date.

Where required, TORE may provide additional notice or obtain consent for a material change.

29. Contact and grievance redressal

For privacy questions, requests or complaints, contact:

Customer Support
Email: support@torekart.com
Phone: +91 99985 48868

Grievance Officer: Wasim Sheikh
Email: support@torekart.com
Phone: +91 99985 48868

Postal address:
3, Shri Nand Nagar
Vejalpur, Ahmedabad
Gujarat 380051, India

Please provide sufficient information to identify the relevant account, order or interaction and clearly describe the request.

TORE will handle privacy grievances in accordance with its Contact Information and Grievance Redressal Policy and applicable law.